Divert Plus - Telecoms Business Continuity
Are you prepared to manage the unexpected? Telecoms service outages, cut/damaged lines, PBX failure, power outages, building evacuation, denial of access, etc…
What will you do when you are faced with a disruption that prevents you from being able to receive and manage your incoming telephone calls?
Simple! Just divert your calls, but where to? A mobile phone, another office? This can often cause more problems than it solves; capacity issues, engaged tones, unable to transfer calls, callers unable to speak with their required contact or department.
Maintain full control & provide a business as usual service to incoming callers with Divert Plus
Continuity Telecom's Divert Plus service complements and enhances the standard divert facility, providing a complete backup solution with everything that you need to stay in full control of your incoming calls and provide a "business as usual" service to callers.
- Continue to receive and manage all of your incoming calls on any alternative telephones
- Operate your switchboard/reception team using any alternative telephones with full switchboard functionality; answer, queue, hold & transfer calls to any telephone number
- Deliver calls made to DDI's to any alternative number, (e.g. a mobile), or your switchboard team
Features | Std Divert | Divert Plus |
|---|---|---|
| Available call volumes | Limited | Unlimited |
| Personalised welcome & hold messages | x | ✓ |
| Divert plan for DDI's & switchboard/reception teams | x | ✓ |
| Calls to DDI's delivered to alternative numbers | x | ✓ |
| Switchboard functionality, hold & transfer calls | x | ✓ |
| Call queuing with music/messages on hold | x | ✓ |
| Personalised company voicemail | x | ✓ |
| Fax capturing with email delivery | x | ✓ |
| Call recording options | x | ✓ |
No need to change your telecoms services/provider, purchase or install any equipment or adjust your systems!
Please contact us for more information
