Our solutions provide customers with the ability to continue receiving and managing incoming calls in a disaster recovery environment. Rather than diverting all calls through to a single point, which creates a bottleneck scenario and will see important callers unable to get through, calls are redirected through our systems. They are then delivered down to nominated handsets, usually mobile phones or analogue lines, which then act as a switchboard, using simple keypad commands to hold and transfer callers.
Our corporate solutions are designed to ensure that three vital points are covered
Each solution provides the standard functionality that you would expect from your day-to-day switchboard, but also includes call queuing, out-of-hours voicemail facilities, personalised welcome messages and fax to email capture.
Our internet portal allows customers to upload contact directories, and can acts as a PC based switchboard if internet access is still available.
Upgrade options include DDI to DDI redirect plans and recording facilities.
Our on-demand service is available exclusively through our partners and resellers.
It is designed to offer simple, easy to use and cost effective cover that can be easily distributed to an entire customer base.
Customers receive an emergency number to call if they have a problem. They are then able to specify an alternative handset which will act as their switchboard once the calls are redirected.
It is perfect for those customers that require peace of mind that there is something available for them in times of crisis, but don’t need a dedicated service that can be tested and incorporated into a business continuity plan.